FAQ
- Can I Exchange an Item from an Online Order?
- Missing Item
- Damaged or Defective item
- Military Discount
- Delivery Delay
- Where's My Refund (Return)
- Failed or Declined Transaction
- Why didn’t I earn points on my purchase?
- Do points ever expire?
- What if I have an old email address or multiple email addresses and want to combine my accounts & earnings?
- Will I receive points for purchases I made prior to creating my member account?
- Where can I find all of my account information?
- What are the advantages of becoming a True Rewards member?
- How do I sign up for the True Rewards program?
- Do you ship to PO boxes or APO/FPO addresses?
- Do you ship internationally?
- How do I change or cancel an order?
- How do I know that my order has shipped?
- How can I make sure my order went through?
- I'm having problems placing an order. What can I do?
- Do you have a size chart?
- What forms of payment can I use online?
- Unsubscribe. Remove from Emails & SMS
- Lost and Stolen Package Claims
- Return Label Request
- How do I return my online order?
- What is your exchange policy?
- When will my order be shipped?
- What are your shipping fees?
- How do I track my order?